General conditions of sale
GENERAL TERMS AND CONDITIONS OF SALE
Last updated: August 16, 2026
These General Terms and Conditions of Sale, hereinafter referred to as the "GTCS", govern the sales of products made on the Karenation website between:
KARENATION
Simplified Joint Stock Company with a Single Shareholder (SASU) with a share capital of €1,000
Registered office: 60 rue François Ier, 75008 Paris, France
SIREN: 943 847 897
SIRET: 943 847 897 00015
RCS Paris: 943 847 897
Intra-community VAT: FR19 943 847 897
Email: contact@karenation.com
Phone: 06 61 43 09 38
Represented by its President, Kristen Eva Diane AGUIAR,
hereinafter "KARENATION" or "the Seller",
and any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal, or agricultural activity,
hereinafter "the Customer" or "the Consumer".
1. Purpose and scope
These GTCS define the rights and obligations of KARENATION and the Customer in connection with the online sale of products offered on the Karenation website.
They apply to any order placed by a consumer on the Site.
They are not intended to govern purchases made for resale purposes or as part of a professional activity.
The Customer is invited to read these GTCS before placing any order.
Validation of the order implies acceptance of the GTCS in force on the day of the order.
2. Products
KARENATION sells cosmetic products, skincare products, beauty products and skincare products, including products from Korean brands.
The essential characteristics of each product are presented on its product sheet.
KARENATION takes the utmost care in the descriptions, photographs and information made available.
However, photographs are for illustrative purposes only, and slight differences in color, presentation, or packaging may result from the display used or from a modification made by the manufacturer.
Manufacturers may change the composition, packaging or presentation of a product. The Customer is therefore invited to consult the information and the list of ingredients on the received packaging before use, especially in case of known allergy or sensitivity.
Products are offered within the limits of available stock.
3. Availability and pre-orders
In the event of a product being unavailable after the order, KARENATION will inform the Customer as soon as possible.
If the product cannot ultimately be supplied, the amounts corresponding to the unavailable product will be refunded using the original payment method, unless the Customer expressly agrees to another solution.
Some products may exceptionally be offered for pre-order.
In this case, this feature, as well as the expected delivery date or time, will be indicated to the Customer before the order is validated.
4. Price
Prices are indicated in euros and include all taxes, unless otherwise specified.
Delivery costs are not included in the price of the products when they are billed separately.
The amount of applicable delivery charges is indicated to the Customer before the final validation of their order.
KARENATION may change its prices at any time. However, products are billed based on the prices displayed at the time of order validation.
In the event of a manifest pricing error, particularly due to a technical or typographical error, KARENATION may contact the Customer to offer them the option of confirming the order at the correct price or canceling it.
5. Order
The Customer selects the products they wish to purchase and adds them to their cart.
Before final validation, the Customer can check the contents of their cart, the total price, any potential fees, as well as the entered information, and correct any errors.
The Customer must notably provide accurate information regarding their identity, contact details, delivery address, and the information necessary for processing the order.
Final validation of the order entails an obligation to pay.
An order confirmation is then sent to the Customer electronically.
KARENATION reserves the right to refuse or cancel an order for a legitimate reason, particularly in cases of:
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payment failure or incident;
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manifestly erroneous information;
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reasonable suspicion of fraud;
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product unavailability;
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manifestly abnormal order or one intended for resale.
In the event of cancellation of an already paid order, the relevant sums will be refunded.
6. Order Archiving
When required by regulation, KARENATION keeps the contract concluded electronically and guarantees access to it for the Customer who requests it.
For contracts with an amount equal to or greater than €120, the electronic contract is archived for the applicable legal duration.
The Customer can request access to their contract by writing to:
7. Payment
Payment is due upon order.
Available payment methods are those presented to the Customer during the ordering process.
These may include bank cards, electronic wallets, or other payment solutions offered on the Site.
Payments are processed by secure payment providers.
KARENATION does not charge the Customer any additional fees for using a given payment method when regulations prohibit it.
The order is only prepared for shipment after payment confirmation, unless a payment method with a different operating procedure is expressly offered.
8. Reservation of Ownership and Transfer of Risks
Products remain the property of KARENATION until full payment of the price.
The risk of loss or damage to the products is transferred to the Customer when they physically take possession of the products, or when a third party designated by them takes possession, subject to applicable legal provisions.
9. Delivery
Products are delivered to the areas offered on the Site at the time of the order.
Delivery methods, their prices, and the delivery date or period applicable to the order are communicated to the Customer before its final validation.
Additional information is available in Karenation's Delivery Policy.
The Customer must carefully check the address provided when placing their order.
When the impossibility of delivery results exclusively from an incorrect or incomplete address provided by the Customer and a new shipment is necessary, the reasonable costs of this new shipment may be charged to them.
If no delivery period has been expressly agreed upon, delivery will take place no later than the period provided by applicable law.
In the event of a delivery delay, the Customer has the rights provided by the Consumer Code, including the possibility, under legal conditions, to terminate the contract.
When the contract is validly terminated for late delivery, KARENATION will refund the sums due within the legal period.
10. Receipt of the order
Upon receipt of their order, the Customer is invited to check the condition of the package and products.
In the event of a damaged, incorrect or missing product, the Customer is invited to contact KARENATION quickly at:
It is recommended to include:
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the order number;
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a description of the problem;
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and, where useful, photographs showing the condition of the package or product.
This procedure, intended to facilitate the processing of the request, does not deprive the Customer of their legal rights.
11. Right of withdrawal
In accordance with the Consumer Code, the Customer generally has a period of 14 days to exercise their right of withdrawal without having to justify their decision.
For sales of goods, this period begins to run from the receipt of the product by the Customer or by a third party designated by them.
When several products from the same order are delivered separately, the applicable period is calculated in accordance with the legal provisions relating to the last delivery concerned.
Exercise of withdrawal
To exercise their right, the Customer must inform KARENATION before the expiry of the withdrawal period by means of a declaration clearly expressing their will to withdraw.
They may notably:
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use the withdrawal form provided at the end of these GTCS;
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send their request to contact@karenation.com; or
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use the online withdrawal functionality available on the Site.
The use of the standard form is not mandatory as long as the Customer's declaration is unambiguous.
When the withdrawal is made via the online functionality, KARENATION sends the Customer an acknowledgment of receipt on a durable medium.
12. Return after withdrawal
After informing KARENATION of their decision to withdraw, the Customer must return the products concerned within the applicable legal period.
The practical arrangements and return address are communicated to them as part of the return procedure.
Unless otherwise indicated by KARENATION or different legal provisions, the direct return costs associated with the exercise of the right of withdrawal are borne by the Customer.
The Customer must take reasonably necessary precautions to protect the product during its return.
The Customer's liability may be engaged in the event of depreciation of the product resulting from handling beyond that necessary to establish its nature, characteristics and proper functioning.
13. Products excluded from the right of withdrawal
The right of withdrawal cannot be exercised in cases provided for by law.
Given the nature of certain products sold by KARENATION, this may notably concern products that have been unsealed by the Customer after delivery and that cannot be returned for reasons of hygiene or health protection.
This exception is applied only when the legal conditions for excluding the right of withdrawal are effectively met.
The mere fact that a product is a cosmetic product therefore does not automatically remove the right of withdrawal.
Products returned under the right of withdrawal must, when they do not fall under the above exception, be handled only to the extent necessary to check their nature and characteristics.
14. Refund after withdrawal
When the right of withdrawal is validly exercised, KARENATION will refund the sums due to the Customer, including initial delivery costs corresponding to the standard delivery method offered by KARENATION, under the conditions provided by law.
Any additional costs resulting from the Customer's voluntary choice of a more expensive delivery method than the standard method are not necessarily refundable.
The refund is made using the same payment method as that used during the order, unless the Customer expressly agrees to another method and provided that this does not incur costs for them.
For a sale of goods, KARENATION may defer the refund until the products are recovered or until proof of their shipment is received, within the limits authorized by law.
15. Legal guarantee of conformity
KARENATION is bound by the legal guarantee of conformity concerning the products it sells to consumers.
This guarantee is independent of any commercial guarantee that may be granted by a brand or manufacturer.
The Customer has a legal period of two years from the delivery of the goods to invoke a lack of conformity.
According to the conditions provided by the Consumer Code, the Customer may request the conformity of the product, notably through repair or replacement when these solutions are applicable.
The conformity must be carried out free of charge to the Customer and within the conditions and deadlines provided by law.
When repair or replacement is impossible, refused, occurs too late, causes a major inconvenience, or when other conditions provided by law are met, the Customer may notably be entitled to a price reduction or to the termination of the contract.
A minor defect does not necessarily allow for the termination of the sale.
To exercise this guarantee, the Customer can contact:
KARENATION
60 rue François Ier
75008 Paris
France
contact@karenation.com
The rights granted to the consumer under the legal guarantee of conformity result notably from articles L.217-1 et seq. of the Consumer Code.
16. Guarantee against hidden defects
The Customer also benefits from the legal guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code.
This guarantee can be invoked when a hidden defect existing at the time of sale renders the product unfit for its intended use or diminishes its use to such an extent that the Customer would not have purchased it, or would have paid a lower price for it, had they known about it.
Under the conditions provided by law, the Customer can choose to return the product and obtain a refund of the price or keep the product and obtain a reduction in price.
The action must be initiated within the applicable legal period from the discovery of the defect.
17. Use of cosmetic products
The Customer must comply with the instructions, precautions for use and warnings on the product packaging or communicated by its manufacturer.
In particular, it is up to the Customer to check the list of ingredients if they have a known allergy or sensitivity.
Karenation may offer skincare advice or recommendations. These are for informational and cosmetic purposes only and do not constitute a medical diagnosis, prescription or dermatological treatment.
In case of a significant reaction, skin condition or doubt concerning the use of a product, it is recommended to seek the advice of a healthcare professional.
No stipulation in these GTCS is intended to remove or limit the consumer's legal rights or KARENATION's liability when it cannot be legally excluded.
18. Liability
KARENATION is responsible for the proper execution of its obligations under the conditions provided by applicable regulations.
However, its liability cannot be invoked when the non-performance or poor performance results notably from:
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the Customer's actions;
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use of the product contrary to its intended purpose or the manufacturer's instructions;
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or an event having the legal characteristics of force majeure.
The limitations provided for in these GTCS cannot have the effect of excluding legal guarantees or mandatory rights benefiting the consumer.
19. Force majeure
KARENATION cannot be held responsible for a delay or non-performance resulting from an event meeting the legal conditions of force majeure.
When the impediment is temporary or permanent, the consequences on the execution of the contract are determined in accordance with the applicable legal provisions.
20. Promotions and discount codes
Promotional offers and discount codes are subject to the conditions indicated when they are presented.
Unless otherwise stated:
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they are valid only during the announced period;
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they cannot be exchanged for cash;
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their combination with other promotions may be limited;
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they are not retroactively applicable to an already validated order.
In case of return or refund of a product purchased with a discount, the refund is calculated based on the amount actually paid for the product concerned.
KARENATION may refuse to apply a promotional code in case of fraudulent use or use clearly contrary to the terms of the offer.
21. Reviews, photos and content submitted by customers
The Customer retains the rights they hold over the photographs, reviews, videos or other content they transmit to KARENATION.
The transmission of content as part of a customer review does not, in itself, constitute general and unlimited authorization for commercial use of the Customer's image.
When KARENATION wishes to reuse a photograph, video, testimony or other identifiable content from the Customer for communication or advertising purposes beyond the normal operation of the review service, it obtains the necessary authorization when required.
22. Personal Data
Personal data collected in connection with orders and the relationship with the Customer are processed in accordance with applicable regulations.
Information regarding:
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the purposes of the processing;
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the legal bases;
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the recipients;
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the retention periods;
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any transfers;
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and the rights of individuals
are detailed in the Karenation Privacy Policy, accessible on the Website.
Any request concerning personal data can be sent to:
23. Intellectual Property
Content belonging to KARENATION present on the Website, including its visual identity, original creations, texts, photographs, graphics, and editorial elements, are protected by applicable intellectual property rights.
Trademarks, logos, photographs, and other elements belonging to manufacturers or brands marketed on Karenation remain the property of their respective owners.
Any unauthorized reproduction or exploitation of protected content is prohibited under the conditions provided by law.
24. Customer Service and Complaints
For any questions related to an order, product, or complaint, the Customer can contact KARENATION:
By e-mail: contact@karenation.com
By phone: 06 61 43 09 38
By mail: KARENATION – 60 rue François Ier, 75008 Paris, France.
KARENATION strives to process requests as quickly as possible.
25. Consumer Mediation
In the event of a dispute, the Customer is invited to first send a written complaint to KARENATION to seek an amicable solution.
If the response provided does not resolve the dispute or in the absence of an amicable resolution, the consumer may, subject to the applicable admissibility conditions, have free recourse to the consumer mediator designated by KARENATION:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France
Phone: 01 89 47 00 14
Website: cm2c.net
Email to declare a dispute: declarer-un-litige@cm2c.net
The consumer can also submit their request directly via the CM2C dispute resolution platform.
Recourse to mediation is free for the consumer, subject to any costs they may personally choose to incur for assistance or expert appraisal.
26. Applicable Law and Dispute Resolution
These General Terms and Conditions of Sale are governed by French law, without depriving a consumer residing in another State of the mandatory protection provisions they benefit from when applicable.
In the event of a dispute, the parties are invited to first seek an amicable solution.
In the absence of an amicable agreement or mediation, the dispute may be brought before the competent courts in accordance with the applicable legal rules.
The consumer may notably benefit from the specific rules of territorial jurisdiction provided for by the Consumer Code.
No provision of these General Terms and Conditions of Sale requires the consumer to exclusively refer to the courts of Paris.
27. Modification of the General Terms and Conditions of Sale
KARENATION may modify these General Terms and Conditions of Sale to take into account legislative, regulatory, technical, or commercial developments.
The version applicable to an order is the one accepted by the Customer at the time of the order.
28. Partial Nullity
If any provision of these General Terms and Conditions of Sale is declared void or unenforceable, the other provisions remain applicable to the extent permitted by law.
29. Non-Waiver
The fact that KARENATION does not occasionally exercise a right provided for by these General Terms and Conditions of Sale shall not be interpreted as a definitive waiver of that right.
APPENDIX – STANDARD WITHDRAWAL FORM
This form can be used if you wish to exercise your right of withdrawal.
To the attention of:
KARENATION
60 rue François Ier
75008 Paris
France
E-mail: contact@karenation.com
I hereby inform you of my decision to withdraw from the contract for the sale of the following product(s):
Product(s) concerned:
....................................................................
Order number:
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Order date:
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Date of receipt:
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Customer's name and surname:
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Customer's address:
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Email address:
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Date:
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Customer's signature, only if the form is sent on paper:
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