Terms of sale

Last updated: June 9, 2025

These Terms and Conditions of Sale (“T&Cs”) govern sales made on the website www.karenation.com (“the Website”), published by:

KARENATION, SASU with share capital of €1,000
Registered office: 60 rue François 1er, 75008 Paris, France
RCS Paris – SIREN: 943 847 897
📧 contact@karenation.com
Represented by its President: Kristen Eva Diane AGUIAR

1. Purpose

These T&Cs define the rights and obligations of the parties in the context of online sales of products offered by Karenation.
They apply to any order placed on the Website by a consumer, excluding any professional use or resale.

2. Products

The products offered for sale are described with the greatest care (in accordance with Article L.111-1 of the French Consumer Code).
However, minor variations in color, texture, or format may occur without affecting the essential characteristics.

Some products may be sold as limited editions, pre-orders, or in restricted quantities. These specific conditions will be indicated on the product page.

3. Prices

Prices are indicated in euros (€), all taxes included (TTC), excluding shipping fees.
Karenation reserves the right to modify prices at any time. The applicable price is the one displayed at the time of order confirmation.

In the case of an obvious pricing error (derisory price), Karenation reserves the right to cancel the order.

4. Orders

Any order implies full and complete acceptance of these T&Cs.
After payment validation, a confirmation email summarizing the order is sent to the customer.

Karenation reserves the right to cancel any order in cases of suspected fraud, existing dispute, or unavailability of products.

5. Payment

Payment is made via secure solutions (credit card, PayPal, or other services offered at checkout).
The customer guarantees that they have the necessary authorizations to use the chosen payment method.

No order will be processed before full payment validation.

6. Shipping & Delivery

See the Shipping Policy.

Karenation delivers in France and internationally, depending on available zones. Delivery times are provided as an indication only. No compensation can be claimed for reasonable delays.

The customer undertakes to provide an exact and complete address. In the event of a parcel being returned due to an incorrect address, reshipping costs will be charged to the customer.

7. Right of Withdrawal

In accordance with the law (Articles L.221-18 et seq. of the French Consumer Code), the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal without justification.

However, for hygiene reasons, opened, used, or damaged products cannot be returned, exchanged, or refunded.

The full procedure is detailed in the Returns Policy.

8. Legal Warranties

The customer benefits from the following legal warranties:

  • Warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code)

  • Warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code)

In the event of a defective product, a request must be sent to support@karenation.com with photos attached.
An appropriate solution (exchange or refund) will be offered after review.

9. Use of Products

Karenation cosmetic products are intended for external and individual use only.
The customer is solely responsible for their proper use, in particular:

  • By respecting the precautions for use and expiration date

  • By verifying compatibility with their skin, allergies, or medical treatments

  • By avoiding sharing with third parties

Karenation declines all responsibility in the event of allergic reactions or misuse.

10. Limitation of Liability

Karenation cannot be held liable for:

  • Non-performance of the contract in cases of force majeure (strike, pandemic, logistical blockage, etc.)

  • Temporary unavailability of the Website

  • Damage resulting from misuse or improper storage of products

Under no circumstances shall Karenation be held liable for indirect damages or financial losses (loss of opportunity, profit, etc.).

11. Personal Data

Karenation collects and processes personal data in compliance with the GDPR.
The customer may at any time exercise their rights (access, rectification, deletion, etc.) by contacting: contact@karenation.com

See our Privacy Policy for more information.

12. Intellectual Property

All elements of the Website (brands, visuals, texts, logos, domain names, design, etc.) are the exclusive property of Karenation.
Any reproduction, partial or total, without express authorization is strictly prohibited.

13. Special Offers and Promo Codes

Promotional offers and discount codes are valid within the limits of their duration and intended use.
They cannot be combined, applied retroactively, or exchanged for money.

Karenation reserves the right to cancel an order if a code is used fraudulently.

14. Testimonials, Reviews, and Customer Content

Any review, testimonial, or photo shared by the customer on the Website or social media may be reused for marketing purposes (Website, newsletter, social media), unless explicitly requested otherwise by the customer.

15. No Waiver

The failure by Karenation to enforce one of the clauses of these T&Cs shall not constitute a waiver of the right to enforce it later.

16. Partial Invalidity

If one of the provisions of these T&Cs is declared null or unenforceable, the other provisions shall remain fully valid.

17. Applicable Law and Jurisdiction

These T&Cs are governed by French law.

In the event of a dispute, the parties shall first seek an amicable resolution. Failing that, the dispute shall be submitted to the competent courts within the jurisdiction of Paris.