All orders are processed within 24 to 72 business hours (excluding weekends and holidays). You will receive an email with a tracking number upon shipment.
FAQ
Here are the answers to the most frequently asked questions before and after your purchase. We are here to guide you through every step of your Karenation beauty routine.
When will my order be shipped?
What are the delivery times?
France: 24 to 48 business hours
Europe: 3 to 5 business days
Overseas France: 5 to 10 business days
International: 7 to 15 business days
What are the shipping costs?
Fees are automatically calculated based on your country and weight.
Free delivery in France for purchases over €80.
Can I choose delivery to a pick-up point?
Yes, delivery to a pick-up point is available in France and some European countries via the Colissimo network.
I haven't received my package, what should I do?
If tracking indicates "delivered" but you haven't received anything:
- Check with your neighbors or doorman
- Contact the carrier with your tracking number
- Email us within 48 hours at support@karenation.fr
My package is damaged
Refuse the package if the packaging is damaged, or take photos before opening. Contact us quickly for processing.
I made an address error
Contact us immediately.
- If the order has not been shipped, we will correct it.
- If it has already been dispatched, we will have to wait for its return.
Can I modify or cancel my order?
Yes, as long as the order has not been shipped. Contact support@karenation.fr.
Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), PayPal, and sometimes installment payments depending on availability.
Is payment secure?
Yes, transactions go through an encrypted and secure platform (SSL). We do not store your bank details.
Products
How do I choose the right product for my skin?
Each product page indicates the targeted skin types and key ingredients. If in doubt, email us at contact@karenation.com.
Are your products suitable for all skin tones?
Yes! All our treatments are inclusive and adapted to the diversity of skin tones.
Do the products contain controversial ingredients?
No! Our skincare is clean and compliant with European regulations. Key ingredients are indicated on each product page.
Are your products tested on animals?
No. Animal testing is prohibited in Europe. We only select cruelty-free brands.
Can I test the products before buying?
No individual samples yet. But miniatures and discovery sets are coming soon. Subscribe to our newsletter!
Can I use your products during pregnancy or breastfeeding?
It depends on the ingredients (e.g., retinol is not recommended). Consult your doctor if necessary, or contact us.
How long do your products keep after opening?
Each product has a PAO (Period After Opening) logo (6M, 12M, 24M) indicating the shelf life after opening.
When will I see results?
- Hydration: immediate to 1-2 days
- Radiance: 1 to 2 weeks
- Spots / Texture: 4 to 8 weeks
The key: regularity and patience.
Are your products natural or vegan?
Many of our skincare products are formulated with natural ingredients, and some are vegan. This information is provided on each product page.
Returns & Refunds
How do I make a return?
You have 14 days after receipt to return an unused product in its original packaging. Contact support@karenation.fr.
How long does it take to receive a refund?
Once validated, the refund is issued within 7 to 10 business days to your original payment method.
Are return shipping costs my responsibility?
Yes, except in the case of a damaged product or an error on our part. In this case, we cover the costs.